Privacy Policy

Last Updated: 28. April 2026

Effective Date: 01. January 2018

This Privacy Policy explains how Solus Zelt (“we,” “us,” or “our”) collects, uses, and protects personal information when you interact with our website at https://www.soluszelt.com/, our products, or any related services (collectively, the “Services”). We are committed to safeguarding your information and handling it responsibly in accordance with applicable data protection laws.

If you have questions about this Privacy Policy or the way we process personal information, you can contact us at contact@soluszelt.com.

Our Role in Data Processing

Depending on the context, we act as both a data controller and a data processor.

As a data controller, we determine how and why personal information is processed when we operate our website, provide customer support, or carry out other core activities related to offering our Services.

As a data processor, we may process personal information on behalf of other organizations and according to their instructions when our Services are used to store, manage, or handle data that belongs to those organisations.

Table of Contents

  1. Information We Collect
  2. How We Collect Information
  3. How We Use Your Information
  4. How We Process Your Information
  5. Automated Decision-Making and Profiling
  6. Cookies & Tracking Technologies
  7. How We Share Information
  8. International Transfers
  9. How Long We Retain Information
  10. How We Keep Information Safe
  11. Your Rights
  12. Children’s Privacy
  13. Updates to This Policy
  14. How to Contact Us

1. Information We Collect

We collect personal information that you provide directly, information generated automatically when you use our Services, and information obtained from third-party tools that support our operations. The specific personal information we collect depends on how you interact with our Services, the features you use, and the choices you make.

Personal information we receive directly from you or collect automatically includes:

Identifiers

  • Name
  • Email address
  • Physical address

Account and Transaction Data

  • Payment and billing information
  • Transaction history

Communication Data

  • Messages or information provided through forms or support

Preferences and Localization Data

  • Language settings

Some features of our Services require specific personal information to function. This may include billing address for invoices, billing address to calculate shipping fees, which I use to provide specific functionality or fulfill certain service requests.

All personal information you provide must be accurate, complete, and up to date. You are responsible for notifying me if any of your information changes so I can maintain accurate records.

Data Required for Our Service

Some information is necessary to provide certain features of our Services. Specifically, I need a billing address for invoices, billing address to calculate shipping fees. If you choose not to provide this information, then I have an inability to send products, inability to communicate custom commission services without an email address provided.

2. How I Collect Information

I collect personal information through a combination of information you provide directly, information gathered automatically when you use our Services, and information supplied by third-party providers that support our operations.

Information You Provide Directly

I collect personal information that you choose to provide when you interact with our Services. This includes information submitted when you:

  • complete forms, make purchases, or engage with customer support
  • respond to surveys, request information, or communicate with us

This information typically includes identifiers (such as name, email, phone number), account details, and any other information you voluntarily provide as part of your use of the Services.

3. How I Use Your Information

I only process personal information when I have a valid legal basis under applicable data protection laws. This means I process data when it is necessary to provide our Services, fulfill our contractual obligations, comply with legal requirements, protect important interests, or pursue legitimate business purposes that do not override your rights.

Legal Bases I Rely On

I may rely on the following legal bases to process personal information:

  • Contract – when processing is necessary to provide the Services or take steps at your request.
  • Consent – when you voluntarily provide information for a specific purpose; you may withdraw consent at any time.
  • Legitimate interests – when processing is necessary for our business operations and does not override your rights.
  • Legal obligation – when I must process data to comply with applicable laws.
  • Vital interests – when necessary to protect the safety or vital interests of an individual.

Purposes for Which I Process Personal Information

  • I use personal information to process transactions, manage billing, and fulfill orders or service requests.Legal basis: to comply with legal obligations
  • I may process personal information as required by applicable laws, regulations, or legal processes.Legal basis: to comply with legal obligations

4. How I Process Your Information

I process personal information in ways that are appropriate to the nature of the data and the purposes for which it is collected. This includes storing, organizing, using, transmitting, and deleting information when it is no longer required. I apply principles of data minimization, purpose limitation, and accuracy to ensure that personal information is processed only when necessary and for clearly defined purposes.

Access to personal information is limited to authorized personnel who require it to perform their job duties and who are bound by confidentiality obligations. I implement technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or misuse. These measures may include access controls, authentication procedures, logging, encryption in transit and at rest (where appropriate), monitoring, and routine security assessments.

I may combine information collected from different sources when this is necessary to operate the Services or when required to meet a lawful purpose, such as preventing fraud or maintaining the security of our platform.

I retain personal information only for as long as needed for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. For more details, see the “How Long I Retain Information” section.

Where required by applicable laws, we provide users with the ability to access, update, delete, restrict, or withdraw consent to the processing of their personal information. Additional rights may apply depending on your location; see the “Your Rights” section for more information.

5. Automated Decision-Making and Profiling

I do not use automated decision-making or profiling in a way that produces legal or similarly significant effects. If this changes in the future, I will update this Policy and provide any required notices or options.

6. Cookies & Tracking Technologies

I do not use cookies or similar tracking technologies on our website.

7. How I Share Your Information

I do not share personal information with third parties, except when required by law or to protect our legal rights.

8. International Transfers

I do not share personal information with third parties, except when required by law or to protect our legal rights.

9. How Long I Retain Information

I retain personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal and regulatory requirements, resolve disputes, and enforce our agreements. I do not keep personal information longer than needed, and retention periods may vary depending on the type of data and the reason it was collected.

When I no longer have a legitimate business need to process personal information, I will delete or anonymise it. If deletion is not immediately possible (for example, due to technical constraints or backup systems), I will securely store the information and isolate it from further processing until deletion is feasible.

I retain personal information for the following periods:

  • Payment and billing information: 7 years.
  • Purchase and order history: 7 years.
  • Legal and regulatory records: 7 years.
  • Customer support records: 7 years.
  • Marketing communications: 3 months after user unsubscribes.

With regard to cookies and tracking data, we retain personal information according to the durations listed in the Cookie Policy. If no specific retention period applies, we delete or anonymize personal information once it is no longer necessary for the purpose collected.

10. How We Keep Your Information Safe

We implement appropriate technical and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. These measures are designed to provide a level of security appropriate to the risks associated with processing personal information.

Our safeguards may include:

  • Encryption of data in transit and at rest
  • Access controls to limit who can view or handle information
  • Monitoring and logging of system activity to detect potential issues
  • Regular security assessments and updates to our systems
  • Secure data storage and transmission practices
  • Employee training on data protection and security

While I take reasonable steps to safeguard personal information, no system or method of transmission over the internet is completely secure. Because of this, I cannot guarantee absolute security.

If I identify a data breach that affects your personal information, I will notify you and any applicable supervisory authorities when required by law.

11. Your Rights

Depending on where you live, you may have certain rights regarding your personal information under applicable privacy laws. These may include the ability to request access to the information I hold about you, ask for corrections, or request deletion where appropriate.

To make a request or ask questions about your personal information, please contact us using the details provided in the “How To Contact Us” section. I may need to verify your identity before responding.

12. Children’s Privacy

Our Services are not intended for children under 18, and I do not knowingly collect personal information from individuals under this age. If I become aware that I have collected personal information from a child under 18, I will delete it as soon as reasonably possible.

If you believe that a child has provided personal information to me, please contact us using the details in the “How To Contact Us” section.

13. Updates to This Policy

I may update this Privacy Policy from time to time to reflect changes in our practices, operational needs, or applicable laws. When I make changes, I will update the “Last Updated” date at the top of this Policy.

I use the following method(s) to notify users of significant changes to this Privacy Policy:

  • Posting a notice on our website

I encourage you to review this Privacy Policy periodically to stay informed about how I collect, use, and protect your personal information.

14. How to Contact Me

If you have questions, concerns, or requests related to this Privacy Policy or my handling of personal information, you may contact me using the details below:

Solus Zelt
contact@soluszelt.com